Support

Who can use this service

Students yes
Individual Employees yes
Central Facilities yes
Administrators yes

SHORT DESCRIPTION

IT-Service-Desk

The IT-Service-Desk helps with questions about our offered IT-Services and can be contacted by e-mail as well as by phone.

"Datenstation" - IT-Service-Desk for students

The "Datenstation" is located on the ground floor of LUIS at Schloßwender Str. 5 and is a personal contact point for students. It helps with any questions about our IT services.

Hardware and Software procurement

LUIS offers specific advice or recommendations for the procurement of IT hardware and software for institutions of Leibniz University Hanover. This also includes framework agreements for the procurement of hardware and software and compliance with IT-specific regulations (EVBT IT contracts).

Hardware disposal

  • Notes on the disposal of IT equipment and hard disks

    DISPOSAL OF COMPUTERS AND PRINTERS

    PCs are basically treated as electronic waste. Department 3 takes care of the disposal of old computers. For this purpose, the department has set up appropriate containers at various locations. You can ask your caretaker about the locations. Information is also available in the Vademecum (see LUH-Rundschreiben 43/2014 ).

    If you need your own container, please contact Ms Petra Schmiedner. The disposal costs are borne by Department 3.

    CERTIFIED HARD DISK DISPOSAL

    Hard disks should be disposed separately. Security has priority here. The disks should be "zeroed" at least (recommended as long as the disks are still working). If you would like to hand in your disposal, Ms Schmiedner can put you in touch with a company that will take care of the disposal. The costs are borne by department 3. 

    LUIS takes over the collection and subsequent disposal of small quantities of hard disks (up to 10). You can simply return the disks to us at the information desk between 8 am and 4pm. We assure you the certified disposal (via the above mentioned procedure of department 3), but you will not receive a certificate from us.

CONTACT

Hotline IT-Service-Desk
Monday to Friday 8:00 a.m. – 7:00 p.m.
Office hours
Due to the corona pandemic the IT service desk is currently only available from 8 a.m. to 5 p.m. (via email)
Hotline IT-Service-Desk
Monday to Friday 8:00 a.m. – 7:00 p.m.
Office hours
Due to the corona pandemic the IT service desk is currently only available from 8 a.m. to 5 p.m. (via email)